Online Resources powers financial interactions between millions of consumers and the company’s financial institution and biller clients. Backed by its proprietary payments gateway that links banks directly with billers, the company provides web and phone-based financial services, electronic payments and marketing services to drive consumer adoption. Founded in 1989, Online Resources (Nasdaq:ORCC) has been recognized for its high growth and product innovation. It is the largest financial technology provider dedicated to the online channel. For two decades, Online Resources has provided our clients high quality, profitable financial services through three business lines: bill payment and transaction processing, online banking and account presentation, and consumer marketing and other services. But beyond these services, we offer a unique value proposition that ensures our clients’ success:
- An integrated infrastructure – having the in-house capabilities and a culture of agility to be able to tie together all of the critical components – delivers our clients a superior customer experience, competitive differentiation and maximum value from their Internet and other remote channels.
- Our unique end-to-end payments gateway – our services are built around this proprietary gateway which uses real-time PIN-less debit and links virtually every U.S. checking account directly to thousands of billers. For our clients, this gateway translates into lower risk, lower cost, and high quality alternative payment methods.
- Consumer adoption expertise – our integrated consumer marketing programs utilize print, online and in-person touchpoints to drive adoption throughout the consumer lifecycle. With nearly a decade of experience and millions invested in these sophisticated programs, we have proven time and again that we can maximize the value of the Internet and other remote channels by furthering profitability for our clients.
Online Resources clients’ depend on us for the operational excellence, innovation and profitability that make their remote financial services channels successful. Delivering trusted solutions to over 1/3 of the top 50 U.S. banks, and to more than 1,000 community banks and credit unions.
- Retail Banking
- Business Banking
- Payment & Presentment
- Online Lending
- Account Opening
- Consumer Marketing & Relationship Management
Our Banking Payment Services deliver large banking, financial service firms and third party financial providers with “best-of-breed” payment services and innovative retail and business banking offerings. Each offering is designed to improve the user experience, increase efficiency in the online channel and generate additional revenue opportunities. Our services are widely recognized for their high quality, reliability and ability to drive high consumer adoption. With flexibility and choice in mind, our unique solution sets range from fully outsourced to highly integrated systems, in both batch and real-time environments.
Our Community Bank and Credit Union Services provide small to mid-sized financial institutions with a comprehensive suite of retail, business, credit & loan, and marketing services. The UNITE suite allows clients to choose their optimal system configuration and management process to suit their organization. In addition, UNITE’s industry-exclusive relationship management solutions enable clients to leverage customer care and marketing support to drive consumer adoption and retention rates. Our clients benefit from powerful administrative modules, rigorous fraud and compliance mechanisms coupled with unparalleled service – all from a single service provider.
Helping corporations provide a full suite of integrated services for consumer and business electronic payment relationships.
- Full set of payment channels
(IVR, CSR, Web, Live Agent) and payment types (Credit, Debit, ACH)
- Recurring Payments
- Fee-Based Payment
- Payment Concentration
- Online Debt Collection
- Disbursements
Online Resources’ eCommerce Services provides corporations a full set of integrated services for consumer and business electronic payment relationships. eCom Advantage provides tailored electronic billing solutions for presentment, payment and receivables solutions to meet your specific needs, or an integrated suite to manage the entire electronic billing lifecycle. With industry-specific solutions for the consumer finance, utility, healthcare, insurance, telecommunications and receivables management industries, we offer a consultative approach to deploying and managing solutions, and helping clients reach their electronic billing goals. Our experience and leadership in compliance, security and operational excellence ensures successful deployment, management and evolution of our clients’ e-commerce strategies.
Matthew P. Lawlor
- Chairman & Chief Executive Officer
Raymond T. Crosier
- President & Chief Operating Officer
Catherine A. Graham
- Executive Vice President & Chief Financial Officer
Ronald J. Bergamesca
- Executive Vice President & General Manager, Community Bank & Credit Union Services
Sheila Narayan
- Executive Vice President & General Manager, Banking CSP Payments
Robert R. Craig
- Executive Vice President and General Manager, eCommerce Services
Paul A. Franko
- Senior Vice President, Banking Technology Services, and Corporate Chief Technology Officer
Daniel M. Thomas
- Senior Vice President, Strategic Development
Provide our financial institution clients with a high quality, profitable way to remotely deliver consumer and small business services.
4795 Meadow Wood Lane
Chantilly, VA 20151
Phone: (703) 653-3100
Fax: (703) 653-3105
E-mail: info@orcc.com
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